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Refund Policy

 

A customer is informed about a company’s rules and regulations regarding refunds and return, through a policy which is generally known as A Return and Refund Policy. It usually has the following information:-

  • How many days the customers have to return a product

  • How will they receive the refund (credit or replacement)

  • If the company offers refunds for digital products or in-app purchases

  • Who pays for shipping to return the product

A company's Return Policy or Refund Policy should include at least the following sections:

  • The numbers of days a customer can notify you for wanting to return an item / service after they have received it

  • What kind of refund, you will give to the customer after the item is returned: another similar product, a store credit, etc.

  • Who will pay for the return shipping.

We at Iwebnext Services, adopt diverse cancellation policies for our various services. For more details on this kindly refer to respective service agreement.

Request related to cancellation must be submitted to the finance and sales department of Iwebnext Services. Through following emails you can submit your cancellation request at (info@iwebnext.com and support@iwebnext.com ) or mailing the letter (At our address on the website). On receipt of your request, our accounts department will contact you for issues on cancellation and will advise you related to further process. Until you don’t get a cancellation code from our accounts team, your cancellation won’t be considered valid.

Money refund Policy at Iwebnext Services:-

Iwebnext Services does not guarantee any refunds for the cancellation of its service. We will act upon the agreement signed, accepted for email, signed electronically, or physically signed between the client and www.Iwebnext.com for clients abroad and www.Iwebnext.com for Indian client and Outsource.

Iwebnext.com does not offer any reimbursement for transaction charges (And or bank charges), Amount paid to third parties, for the services already rendered or any other miscellaneous charges, that are non recoverable for Iwebnext Services.


Possible Reasons for cancellation

Refund Amount

Explanation for Refund Amount

"Order Cancellation After Making the Payment"

After 24 hours after placing the order

Refund amount will be 90% of the order value

In such a case we deduct 10% amount because we incur cost for accounts when we return the money.

Within 2-3 Days-after payment/advance payment

Upto 50% of the order value

The Backend / Technical team gets assigned into the jobs after payment confirmation so we deduct 50% amount of payment.

After 3 days from the date of confirmation

No Refunds

No refunds are possible.

"Other Reasons for Refunding Payment"

By Mistake I paid extra amount

100% payment will be refunded

We will refund your 100% payment after deducting payment gateway transaction charges.

"I did not like the design or work"

No Refund

We strive to understand your concept the website and request you to clearly specify details which you want to project in the website. Also, you can let us know the designs which you prefer. As a part of our service, we revise the design once and make all minor adjustments once based on comprehensive feedback. No refund is possible under the condition that you did not like the design.

"Work Delay"

Upto 50% of the order value

The mail trail and quickness of response from your end will be evaluated. There is no guarantee of refund here.

"Work Rejection"

0%

We are willing to rework till you are satisfied with the work. However since this work is subjective and what looks Ok to you may not look OK to other, no refunds are possible.

" Technical Glitches"

0%

No refund Possible in technically cases like domain errors & hosting as they are outside of our area of influence.

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